Warranty

Hard and soft landscape

We offer a one year guarantee on woody plants (trees, shrubs) that we select and plant, provided they are cared for in the manner we recommend, and do not die from abuse, neglect or disease introduced after planting.

We warrant that hard landscaping used in this contract will be free from defects and the installation will be functional for a period of two years from the date of practical completion of the Contract, provided the installation was used in the manner intended when the Contract was designed, and was not misused. Any repairs/replacements made to any installation after expiration of the warranty will be made at the Customer’s expense. Any repairs made to any installation by any party, other than us, voids any warranties offered by us.

Play equipment is specified and built to meet EN1176.
Safety surfaces will be specified to meet EN1177(surfaces).

Timber Structures:

We offer a five year guarantee on all wooden play structures provided they are cared for in the manner we recommend# and a ten year warranty against rot on Robinia posts in ground contact.

We warrant that the timber structures used in this project will be free from defects and the installation will be functional for a period of five years from the date of practical completion of the Contract, provided the installation was used in the manner intended when the Contract was designed, and was not misused. Any repairs/replacements made to any installation after expiration of the warranty will be made at the Customer’s expense. Any repairs made to any installation by any party, other than us, voids any warranties offered by us.

Please note that we use timbers that have natural durable qualities (Robinia, oak and larch). Our experience shows a 7 year period on our installations without decay and our research shows that these untreated timbers can last in the ground for periods of at least 15 years without decay. We use FSC Robinia for all of our round log posts and log tangle beams. Robinia is renowned for its durability, toughness and natural aesthetics and has become the industry standard for high quality play equipment(the life expectancy of Robinia can exceed 30 years).
Nb. Damage caused by grass strimmers and landscape maintenance machinery will void the warrantee.

Fixings, third party components and rubber safety surfaces.

10 year rust-proof guarantee on steel fixing components. (all fixings are corrosion resistant)

Components supplied by third parties (eg. Slides, swing hangers, rope / nets, wet pour/tiger mulch etc) shall be warranted by those suppliers and where different to Earth Wrights warrantee periods the shorter period will apply.

Exclusion

This warrantee excludes normal ‘wear and tear’, normal deterioration, or normal changes which are characteristics common to materials. Natural Oak tree crowns shall be expected to grow harmless bracket fungi and sap wood will deteriorate/degrade leaving heartwood structure.